1.How will I now when my perfume will be delivered?
You will receive a tracking number shortly after placing your order, you will be able to track the parcel from our warehouse to the destination.
Our courier service will contact you at the number you have provided in the shipping address (order notes) before delivery and advise you on when you can expect the parcel.
When sending loved ones a gift, you can add the recipient contact details on the Additional Information section .on our order form.
2.I did not receive my complete order?
If a product is missing from your order please contact us immediately for investigation and possible replacement of your product. You need to report any missing items within 48 hours. All orders are packed under surveillance camera.
Contact us with your questions on [email protected]
3.What is the freight charge?
R100 standard door-to-door delivery. We offer free delivery with purchases over R900.
4.Which payment forms do you accept?
We accept all major credits cards via Yoco
Master/Visa cards
5.Is it safe to order and pay on-line with Desse Fragrances?
When your basket is completed and you wish to check out. The system redirect you to a secure server. All communication from this moment is secured with an SSL Secure Socket Layer encryption. This ensures that no one can copy or steal your personal data or credit card details.
5. Is it secured to order online from your website?
Yes, it is the most secure way for you to order, make sure you give out correct details and make use of the live chat function for help.
6.What happens when a product is out of stock?
We have a constant flow of new products but if a product is in constraint we will inform you with-in 24 hours by email of telephone with expected time of delivery or offer you a full refund.
Is it possible to order a fragrance not listed on the website?
Yes, we might be able to find any fragrance not currently listed on our website.
7.Do you have a retail shop?
Sorry, we do not.
Can I be sure that My Perfume Shop only sells genuine products?
We have more than 15 years of trading experience with authentic designer fragrance. We are partners with global distributors and deal directly with the original Perfume Houses.
8.Can I track my order once payment is done?
Yes, you will receive a tracking number shortly after you have placed your order with all the needed details to track your parcel
9.What if I give the wrong delivery address?
We ship to the address that you have provided. If you have not corrected the mistake or made us or the courier aware of the mistake the parcel will get delivered to the address on the waybill.
We do not take responsibility for the incorrect address. Please make sure that the address provided is correct.
10.What if I never pick up my order?
If you have chosen collection rather than delivery then it is your obligation to pick up your order with 6 months. Goods not been picked up will be given to charity.
